Frequently Asked Questions

 

About This Website

 

About the IHC Initiative

 

What is a Health or Social Service

 

Who Should Use This Website

 

Definitions of Taxonomy Used

 

Frequently Asked Questions

 

How to Get Listed

 

Update My Program

 

FAQ

 
  1. What is the San Diego IHC Portal?
  2. What do we mean by “health services”?
  3. Where can I access the San Diego IHC Portal?
  4. Who created the San Diego IHC Portal?
  5. What is the purpose of the San Diego IHC Portal?
  6. Does the portal include resources for San Diego’s military community?
  7. What differentiates the San Diego IHC Portal from other community service and resource database websites?
  1. What is the Integrated Health Community (IHC) Initiative?
  2. Why did the IHC Initiative and its partners develop the San Diego IHC Portal?
  1. Who can use the San Diego IHC Portal?
  2. How do I search for services on the San Diego IHC Portal?
  3. Why is a zip code required to search for services?
  4. Who is eligible for the services listed in the San Diego IHC Portal?
  5. Is there a cost for the services listed?
  6. What if I have questions about a service listed in the San Diego IHC Portal?    
  1. How does an agency get listed in the San Diego IHC Portal?
  2. How do I submit a request to be listed in the San Diego IHC Portal?
  3. If my agency is already listed in the San Diego IHC Portal, how do I add additional programs and services offered by my agency?
  4. What do I do if I need to update my agency/program/service information that is currently listed in the San Diego IHC Portal?
  5. What if I do not know if my agency is listed in the San Diego IHC Portal?

 

San Diego Integrated Health Community (IHC) Portal

1.What is the San Diego IHC Portal?

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The San Diego IHC portal is a one-stop search engine that makes it easy for San Diego’s health providers and patients to identify fun, convenient health and social services throughout San Diego county that will help beneficiaries reach their health goals, manage chronic conditions, and achieve optimal health.

2.What do we mean by “health services”?

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Health, according to the World Health Organization, is a “state of complete physical, mental and social well-being, and not merely the absence of disease or infirmity.”   Thus, health services are all around us: Social services, transportation, fitness activities, community programs, senior centers, and even dance classes!  All of these, and more, constitute the various health services that exist in a community.

The IHC defines a “health or social service” as a non-clinical service that improves the well-being of the patient. Health services augment the doctor-patient office visit by giving patients tools and resources to more fully address their health needs; whereas, social services are resources for everyday life that improve the overall welfare of the patient, thus optimizing their health. 

3.Where can I access the San Diego IHC Portal?

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You can access the San Diego IHC Portal on the internet by typing www.sdihc.org into your web browser. 

4.Who created the San Diego IHC Portal?

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The portal was created as a result of a partnership between Naval Medical Center San Diego, Naval Hospital Camp Pendleton, and 2-1-1 San Diego and as a project of the IHC Initiative.

5.What is the purpose of the San Diego IHC Portal?

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The purpose of the IHC Portal is to serve as a tool that will connect beneficiaries to useful health/wellness services in both military installations and the San Diego community.  It will allow users to easily navigate healthy activities – thus improving both their health and quality of life.

6.Does the portal include resources for San Diego’s military community?

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Currently, the portal focuses on activities that can be used by Military Health System (MHS) beneficiaries in San Diego County.  The portal includes a comprehensive listing of all health and social services found on military facilities and provides a listing of community services that are available for free or low-cost to MHS beneficiaries.

7.What differentiates the San Diego IHC Portal from other community service and resource database websites?  

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The San Diego IHC Portal provides a new interface to conduct targeted searches for health and social services.  It has been designed with both the provider and patient in mind; making it easy to identify relevant services that address a patient’s health, social, and wellness needs.  The portal provides a comprehensive database of health, wellness, and social services, thus allowing healthcare providers and patients to quickly find the service they need. 

In addition, the San Diego IHC Portal is the first one-stop-shop database in San Diego that includes all health, wellness, social services found on military facilities throughout the County.  A military beneficiary no longer has to search multiple websites of individual military bases; instead, he or she can search the IHC Portal to find a health or wellness service that is closest to his or her home.

Integrated Health Community

1.What is the Integrated Health Community (IHC) Initiative?

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In 2011, the IHC was established to better incorporate community health and social services with regional military treatment facilities (MTFs) in San Diego County.  Community and military leaders from the Naval Medical Center San Diego, Naval Hospital Camp Pendleton, San Diego County Health and Human Services Agency, along with community organizations have partnered together in this multi-year effort to create a comprehensive culture of health throughout San Diego County that encompasses both the military and civilian populations. The Initiative seeks to both engage patients and integrate health/wellness services with healthcare delivery, thus promoting the movement towards improved health. The goal of the IHC initiative is to spur a cultural transformation in both our healthcare systems and communities to improve population health and the individual patient experience.

2.Why did the IHC Initiative and its partners develop the San Diego IHC Portal?

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Providing easy-to-use tools and facilitating connections between the health/social services and healthcare services is a priority of the IHC initiative. The San Diego IHC Portal’s search-database, provided on this website, is a result of this priority.

Using the San Diego IHC Portal

1.Who can use the San Diego IHC Portal?

  • San Diego Healthcare Providers: The portal can be used by San Diego’s healthcare providers looking to connect their patients to community health and social services. The various filters allow a provider to quickly narrow their search to appropriate services for their patients.

  • Military Healthcare Providers in San Diego County: The portal contains a comprehensive list of health and social services available to military beneficiaries both on and off San Diego’s military bases and medical facilities. Therefore, it is an ideal search engine and tool for Medical Home Port Teams to connect their patients with health and social services.

  • Network Providers Serving the San Diego County Military Community: The portal also serves as an excellent resource for network healthcare providers in the San Diego community who may serve the military and veteran populations. The portal provides network providers with a searchable database that takes away any confusion over what services their military beneficiary patients can take advantage of. Network providers do not need to go hunting around multiple military facility and base websites – they can just come to this website and search for the specific service they would like to recommend for their patient.

  • San Diego’s Community: San Diego’s community members, both military and non-military, are welcome and encouraged to use this site as a resource to find programs and organizations that can help them achieve their own health goals. The search inputs are easy to identify and will allow non-medical professionals to quickly find programs and social services that may be useful to assist them in achieving optimal health.

2.How do I search for services on the San Diego IHC Portal?

You can search for services on the San Diego IHC Portal by going to the home page at www.sdihc.org and typing in your zip code.  You can either select a specific service category or type in a key word(s) in order to refine your search results. 

3.Why is a zip code required to search for services?

A zip code is required to search for services to assist you in finding the most convenient services in your area. 

4.Who is eligible for the services listed in the San Diego IHC Portal?

All of the services listed in the portal are available to the military community; however, some of the services are restricted to specific military members such as active duty members or the wounded, ill, and injured.  While all of the services are available to the military community, many of the services are found throughout the community and are available to all community members (both military and non-military).

5.Is there a cost for the services listed?

Most of the services listed are offered free of charge or at low-cost. 

6.What if I have questions about a service listed in the San Diego IHC Portal?

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If you would like to know more about a service listed in the portal, you can contact the person listed for that service to obtain more information. 

Agency/Program/Service Listings in the San Diego IHC Portal

1.How does an agency get listed in the San Diego IHC Portal?

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In order to be listed in the San Diego IHC Portal database, you must meet the following requirements:

  • You must provide a health or social service

  • You must provide services to active duty military, military retirees, veterans, and/or military families

  • You must have existed for at least 1 year

  • You must have proof of licensure as required by regulating agencies (in areas where licensing standards exist)

  • You must keep your information up to date by updating every 6 months to ensure the public gets accurate information by completing a New Agency Application

  • You must be reputable amongst local health systems, military health providers, and patients

2.How do I submit a request to be listed in the San Diego IHC Portal? 

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You will need to fill out a New Agency Application as the first step in being listed.  The Application Form is available on the IHC Portal and located at the following link: New Agency Application

3.If my agency is already listed in the San Diego IHC Portal, how do I add additional programs and services offered by my agency?

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If your agency is currently listed in the San Diego IHC Portal, you may add new programs/ services offered by your agency by completing a New Program/Service Application that is located on the IHC Portal at the following link: New Program/Service Application

4.What do I do if I need to update my agency/program/service information that is currently listed in the San Diego IHC Portal?

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If you need to update information, please complete the Program/Service Update Form that is located at this link: Program/Service Update Form

5.What if I do not know if my agency is listed in the San Diego IHC Portal?

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If you are unsure if your agency is listed in the IHC Portal, use the link below to search for your agency:

How Do I Know If My Agency Is Already Listed In The Integrated Health Community Portal?